1.       Where are products at your site produced?

All products which you can find in our store are made in Japan only.

2.       What is the expiration date of the products?

Usually the expiration date of Japanese cosmetic products is three years after opening. However, there are some products with special expiration date. In such cases you can find the information about it in the product’s description.

3.       Where do you usually buy goods for your shop?

All goods are purchased from producers’ stores or their official distributors.

4.       How can I find a particular product?

You can write product’s name in the “search” field or look for it in the list of products by production or brands filters.

5.       Is it possible to purchase a product which is not in your store?

Yes, it is possible. You just need to give us the name of the product you want to buy and we will find the information about it within one or two days.

6.       How to buy goods from other Japanese online stores?

You need just to go to the link of desired store in our website and it will be automatically opened in the next tab with Google translator.

7.       What methods of delivery do you use?

We use EMS, airmail, SAL or surface mail. More detailed information you can find here: http://momochantrading.com/en/content/1-delivery.

8.       Are there any goods which are prohibited for international delivery?

Yes, it depends on country; however, for all countries following goods are prohibited: flammable, explosive, toxic and radioactive goods. 

9.       Do I need to pay custom fee when we get a parcel.

It depends on country, so, it is better to confirm at your destination.  

     10.      Can I track my order in the internet?

Yes, all parcel have tracking numbers and you are able to track your order online.